Frequently Asked Questions
Placing an order is easy! Simply browse our products, add items to your cart, and click on the cart icon. From there, you can review your order and proceed to checkout via WhatsApp. Our team will confirm your order and arrange delivery.
Yes! We offer free shipping for orders within Nairobi CBD. For orders over Ksh 5,000, we also provide free shipping to other areas within Nairobi County. Delivery charges may apply for locations outside Nairobi.
We accept multiple payment methods including M-Pesa, bank transfers, and cash on delivery. Our team will provide payment details when confirming your order via WhatsApp.
Delivery within Nairobi CBD typically takes 1-2 business days. For other areas within Nairobi County, delivery takes 2-3 business days. We'll provide an estimated delivery date when confirming your order.
Yes, we have a 7-day return and exchange policy. Products must be in original condition with all tags and packaging intact. Please contact us via WhatsApp or phone to initiate a return or exchange.
Once your order is dispatched, our team will send you updates via WhatsApp including the delivery person's contact information. You can also call us at 0115 668 313 for order status updates.
Absolutely! We only sell authentic, high-quality products. All our items come with manufacturer warranties where applicable, and we stand behind the quality of everything we sell.
We are primarily an online store, but you can contact us to arrange a viewing of products at our location in Nairobi. Please call or WhatsApp us to schedule a visit.
Yes! We welcome bulk orders and offer special discounts for large quantities. Please contact us directly via WhatsApp or phone to discuss bulk pricing and availability.
You can reach us through multiple channels:
- Phone: 0115 668 313
- WhatsApp: Click the WhatsApp button on our website
- Email: info@onestopkenya.com
- Contact Form: Visit our Contact page
Our business hours are Monday-Friday (8 AM - 6 PM) and Saturday (9 AM - 5 PM).